Refund Policy

60-Day Returns – Your Satisfaction is Guaranteed

We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 60 days of receiving it. Note that some conditions apply and not all products are eligible for return. Absolutely no returns will be accepted after 60 days; please inspect all products upon receipt. Read our full policy below, or use the page links to move to a specific section.

Returns of Online Purchases

To ensure that your return is processed accurately and promptly, please call us at (229)598-9676 to obtain an RMA (Return Merchandise Authorization) and instructions on how to ship back to us. Returns made without an RMA will not be accepted.

Before calling, please note the following:

1. Please note that installed products with cut wires will be subject to a $50 USD minimum or 10% of retail cost fee. Returns with loose crystals are subject to a $50 USD fee.
2. All returned items must be sent back to us using the original shipping boxes and packing materials.
3. If your item(s) was delivered via freight, your return is subject to a $99.00 freight pick up fee per item which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days. Please note, items requiring freight delivery and/or returns are only available for shipment to addresses in the US states.
4. Room of Choice Delivery and Ground Level Entry Delivery orders must be returned within 10 days.

Shipping your order back to us:

• Write the RMA (Return Merchandise Authorization) on the pre-printed return address form included with your boxed order or from your RMA email. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number. Please note, all returns shipped back to Crystal Delight Interiors.
• Once the product is received at our warehouse in good condition, we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.
• All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging.

Returning an Online Purchase

You may return an online purchase to Castle delight interiors store within 60 days of receiving it. When you visit the store, please bring with you the following:

• The item in the original packaging.
• Your order confirmation email and your online order number.
• The credit card used for the original purchase.

Please note the following:

• Replacement items may not be available at the store location and may have to be ordered at the store to fulfill your request.
• All merchandise must be in the original packaging. A fee equal to 10% of retail cost, minimum $50, will apply if product has been altered or has cut wires. Returns with loose crystals (not in original packaging) are subject to $50 fee.
• All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging.

Room of Choice and Unbox Special Delivery Orders

You have 10 days from the date of delivery to notify us that you would like to return these types of orders, which only available on orders shipped in the US states.

To ensure that your return is processed accurately and promptly, please call us first at (229)598-9676 A Customer Service Specialist will provide you an RMA (Return Merchandise Authorization) and instructions on how to ship the product back to us. Returns made without an RMA will not be accepted.

Please note the following information:

• All merchandise must be returned in the original packaging.
• Original shipping charges are non-refundable.
• Return shipping charges are the responsibility of the customer and are non-refundable.
• There is a 10% restocking fee assessed on all these returns.
• Once the product is received at our warehouse in good condition, we will issue a refund.

The following are considered NON-RETURNABLE merchandise:

1. Any item that is marked as nonreturnable
2. Any custom made or custom-built fixture
3. Clearance items, custom quotes, special discounts, and orders of ten or more units
4. Any item that is not in resalable condition
5. Any item that is not in its original box with the original packaging materials and assembly instructions
6. Light bulbs, glass, parts and shades

Refunds

Refunds will be issued upon inspection of the returned item. Per inspection, as long as the product is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.

If a returned item is determined not to be in “As New” condition, it will be subject to additional fees being deducted from the credit or the credit may be denied completely.

Return requests made outside of this stated policy will be subject to review and may result in shipping and restocking fees depending on the situation. Items returned outside of this policy will be for store credit only as we are unable to refund on items returned outside of the 60 day return policy.

Damaged Items

In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by FedEx or UPS, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our customer support number (229)598-9676 or through email Help@castledelightinteriors.com noting what was damaged, so that we can assist you immediately and expedite a new item right away.

For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our number right away so we can file a claim with the carrier and expedite a replacement immediately.

In the rare event of a manufacturer defect, we again ask you to call our number with a detailed explanation of the problem or issue. One of our Customer Care Advocates will instruct you on how to get your item replaced, or get the correct parts expedited to you.

Please note: Photos are required to process most damage claims and we may be unable to process your request without photos. Take a digital photo of the damaged or defective item for your records and e-mail us a copy at Help@castledelightinteriors.com

Damages or defects reported after 30 days will be subject to review and will be available for replacement only, subject to the manufacturer’s warranty.

We reserve the right to charge or invoice you for any item not returned which we have provided prepaid return labels for.